This is a legal document and creates an Agreement between you, the user, and Grand Home Holdings Inc., dba Barbeques Galore (“Barbeques Galore” or “we”). You must agree to be bound by the terms and conditions presented herein as a condition precedent to using Barbeques Galore Services via the website gwstore.com (“Site”).
By visiting our Site, purchasing a product from us, and/or receiving support, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms and Conditions” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
SECTION 1 - BEHAVIOR
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including, but not limited to, civil, criminal, regulatory in nature, or copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of the Services.
SECTION 2 - ORDER HOLDS
Barbeques Galore verifies the validity of each and every order. Some orders are flagged based off quantity of products ordered, total order amount, and/or payment information acquired at checkout. This process may delay your order by an unspecified amount of time. In the event that an order is put on hold, Barbeques Galore may attempt to notify you as soon as possible by contacting the e-mail and/or billing phone number provided. If we determine that we cannot notify you using the methods above or have not received notice from you since the order was placed, your order may be cancelled and you will receive notice to the email provided.
SECTION 3 - CANCELLATIONS & REMOVALS
Barbeques Galore may cancel any order on the Site prior to fulfillment, including, but not limited to, orders with pricing errors (especially those of an unconscionable margin), orders with unavailable products, or orders that appear fraudulent. We may also, at its sole discretion, limit or cancel quantities purchased per person, per household or per order. Order cancellations will result in full refunds, and limited quantities will result in refunds for those portions cancelled. In the event that an order is cancelled or partially cancelled, Barbeques Galore may attempt to notify you by contacting the e-mail and/or billing phone number provided.
Barbeques Galore may discontinue and/or remove any product or service provided on the Site at any time without notice to you.
For customers requesting cancellation of online orders: If an order is canceled before it has ship no additional charges will be applied. If an order is canceled the same day that is has shipped, then a routing fee will be applied. Parcels will be $10.00 and LTL shipments $100.00. If an order is canceled the day after it has shipped until delivered, then a routing fee of $20.00 for parcels and $200.00 for LTL orders. For special order items, a restocking fee of 20% may be added on top of the already mentioned charges for cancelling an order. If you have any questions on the status of your order, please contact customer service at 1-800-GRILL-UP.
SECTION 4 - INTELLECTUAL PROPERTY
The contents of the Site are protected by United States copyright law and trademark law and various international treaties and agreements. Text, graphics, appearance, visual elements, design, concepts, business models, operational models, databases, collections of links, hyper text markup language (HTML) code, scripts, and all products sold and services offered are protected by United States and International Copyright Laws and Treaties, and may not be copied, published, reengineered, decompiled, translated, mirrored, hosted, or otherwise distributed by any means without explicit written permission of Barbeques Galore.
Trademarks appearing on the Site are protected by law and you cannot use any such trademarks in any fashion without the express written permission of the trademark owner.
Your "right" to use the Site and the Services offered is subject to termination by Barbeques Galore at any time, for any reason, without notice to you.
SECTION 5 - LIABILITY
You agree to hold Barbeques Galore, its employees, directors, officers, investors, partners, affiliates and advertisers harmless and defend from any civil claim of any nature regarding your usage of any of the products or services provided via the Site.
Under no circumstances, including, but not limited to, negligence, shall Barbeques Galore be liable for any special or consequential damages that result from the use of, or the inability to use, the Services offered to you via the Site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The Services and all information, content, materials, products, and other services included on or otherwise made available to you through our Services are provided by Barbeques Galore on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the Services, or the information, content, materials, products, or other services made available through our Services, unless otherwise specified in writing.
SECTION 6 - GOVERNING LAW
This agreement whereby Barbeques Galore provides you with Services, shall be governed by and construed in accordance with the laws of the state of California.
SECTION 7 - CHANGES TO TERMS OF SERVICE
Barbeques Galore reserves the right to update, change, or replace any part of these Terms of Service by posting updates and changes to the Site. We may also change, suspend, or discontinue the services, or any part of them, at any time without notice. Your continued use of or access to the Site following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 8 - RETURNS
Grill West Store wants every transaction to result in a positive outcome for both parties. Consequently, if you are not entirely satisfied with your purchase, simply return the item within 14 days. Refunds will be issued in the same method of payment as the original payment. To qualify, returns must be shipped within 14 days from the original ship date and must be received in the same condition listed with all packaging and paperwork. To qualify, simply send your item to:
Grill West Store
Attn: Returns Dept.
Av. De Los Lagos 7010, Local 8 (Grill West)
Nordelta, Tigre, Buenos Aires. Argentina.
Zip Code: 1670
Please allow us 3-5 days from the time we receive your item to process your return.
SECTION 9 - EXCHANGES
We gladly accept exchanges provided the item is still in "NEW" condition. The item must have all tags as when sold. International customers, please contact us for our return shipping charge.
For your protection, we suggest all returns and exchanges be sent back by a traceable carrier. The customer must pay all costs related to return shipping on returns due to buyer's remorse or incorrect ordering.